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TERMS AND CONDITIONS

Terms and Conditions

1. Introduction

These terms and conditions govern the use of the services provided by That's It Restaurant LLC, a cloud kitchen offering meal plans, à la carte options, and catering services for parties and events, hereafter referred to as "the Company", through its website, mobile application, or any other platform where the services are offered.

2. Acceptance of Terms

By accessing or using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access or use our services.

3. Meal Plan Services

  • The Company offers meal plan services in Silver, Gold, and Platinum packages. Silver packages feature fixed menus, while Gold packages allow for weekly menu changes.

  • Changes to Gold package selections must be made before 12 noon for next day delivery.

  • Customers can freeze or change their delivery slots before the cutoff time for the meal plan.

  • Meal plans include options for breakfast, lunch, dinner, and snacks, with consistent kcal values for breakfast and snacks across all kcal ranges (low, balanced, gain).

  • No refunds are provided if the customer did not enjoy the food, provided incorrect information, or failed to read the description accurately before placing the order.

4. Refund Policy

  • No refunds are provided for cancellations or rescheduling of orders after 8 PM from the date their subscription starts, or if customers do not respond to calls or have more than 3 cancellations in their profile.

  • Customers may cancel their order before 8 PM on the date they placed the order.

  • Bag security deposits will be refunded within 5 to 10 days after the confirmation from the That's It! team that all bags and ice gel packets have been received from the customer.

5. Food Handling and Safety

  • All food upon receiving should be kept refrigerated between 1°C - 4°C. Follow reheating instructions on the label.

  • All dishes are labeled with the dish name, Cuisine type, and the last consumption date.

  • That's It Restaurant LLC is not liable for any incidents with food and is not responsible for food handling after the food has been delivered to the client.

  • Please note that our food offerings are designed for individuals aged 18 years and older.

6. Dietary Preferences and Allergies

  • We do not cater to allergic customers

  • While we take serious precautions towards cross-contamination and hygiene practices, we are not an allergen-free kitchen. Our staff is well-trained, and any comments mentioned will be taken special care of, but we do not hold any liability in the event of an allergic reaction that occurs.

  • That's It Restaurant LLC kitchen does not have a dedicated gluten-free section. However, the whole team is well-trained to ensure the separation of gluten-containing ingredients from the dishes of gluten-intolerance and celiac customers to reduce risks.

7. A la Carte Services

  • A la carte orders can be added to the cart, with delivery scheduled for the next day.

  • Customers can select their delivery time slots and package type (meal plan bag or regular bag) automatically.

8. Party and Events

  • Party and event catering services must be coordinated with our customer service executive.

9. Data Collection and Privacy

  • The Company collects and maintains customer data confidentially.

  • Customers may receive promotional emails regarding ongoing offers.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), and any disputes arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to Terms

The Company reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the services after any such changes constitutes your acceptance of the new terms.

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